Refund policy

Last updated November 4, 2026

Our goal is to provide a positive shopping experience for our Curious Collectives customers, one that reflects our commitment to quality and service. Our common sense approach to returns and refunds will allow you to shop with confidence.

No Fault Return

In the unfortunate event that your purchase arrives and is damaged, incorrectly supplied or faulty, please contact us via our contact form within 7 days* of receipt to discuss your preferred resolution. Please ensure to include your purchase date, details of your order, and details of the issues encountered. We will make every effort to ensure a quick resolution is offered, and will liaise with you if supplied products are to be returned to us. 

Once a no fault return has been established, and if goods are to be returned to us at our expense, we will provide the appropriate shipping instructions. Items must be despatched back to us within 7 days of the return instructions being provided. Once the items have been received by us and reviewed in relation to your claim, either a refund or replacement item will be arranged. Please allow up to 10 business days from receipt of goods with us for a credit to be processed back to your original payment method. If a replacement item is preferred, one will be despatched to you as soon as practical.

*Unless in the case of exceptional circumstances, advice after this 7 day window will not be considered a no fault return, and no immediate refund will be available. 

Change of Mind Return

For eligible purchases, we will accept change of mind returns, however please note the following conditions:

  • Request a returns authorisation directly from us (do not return goods without prior authority);
  • Request for return must be made within 14 days of receiving your order;
  • Items must be unused, in original saleable condition, with original packaging in tact; 
  • Cost to return change of mind items will be at the customer's expense, it is advisable to use tracked postage and to keep this as proof of shipment until your return has been finalised;
  • No refund will be offered for original shipping/postage costs. 

Once the items have been received by us and the condition reviewed, a refund will be arranged. Please allow up to 10 business days from receipt of goods with us for a credit to be processed back to your original payment method.

For sale stock, discounted or promotional items and any other items sold as "firm sale", no returns for change of mind will be accepted.